A ticketing system is the most common channel of correspondence that web hosting companies offer to their clients. It is usually part of the billing account and is the quickest way to handle a problem that requires some time to examine or that needs to be forwarded to a system administrator. Thus, all comments contributed by either side will be kept in the same location in case somebody else needs to work on the issue at hand and the information already exchanged in the ticket will be accessible to all parties. The negative side of using a ticketing system with most hosting platforms is that it’s not included in the hosting Control Panel, which implies that you’ll need to log in and out of no less than 2 accounts in order to execute a certain task or to get in touch with the hosting company’s client care staff. If you want to manage a couple of domain names and each one of them is hosted in a separate account, you’ll have to use even more accounts at the same time. Plus, it can take a considerable amount of time for the hosting provider to respond to your tickets.