Being able to contact your cloud hosting provider if you have any type of questions or experience any troubles is important and how fast they will respond and react can be essential, in particular when your site is business-oriented, as more downtime often means losing potential customers. The support options are usually a way to distinguish actual providers from resellers. The latter usually answer only to e-mails or support tickets and you will need to wait for a day or maybe more so as to receive an answer. In case the trouble requires a few responses, you'll end up losing a few days in order to have a basic problem resolved. Using an authentic and reliable hosting supplier, you'll be able to get in touch with the support at any time and get an instant response whatever the issue or your question is - customer, pre-sales or technical one.
24/7 Customer Support in Cloud Hosting
The customer and tech support services for all our cloud hosting
packages are twenty-four-seven, thus you can forget all about waiting for a few days in order to get assistance. In case you aren't our client yet, you can give us a call, chat with a consultant or send an email. In case you already have an account, you can open a support ticket on top of the other three options for contact. You are able to pick the most appropriate way to contact us based on where you are or the equipment you use. We are able to help you for almost any webhosting-related query that you have or issue that you can experience and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you could open a support ticket, but even then the max response time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how crucial it is to receive well-timed support, especially when your web site is not functioning as it should be for some reason. Our Linux semi-dedicated packages
include 24/7 customer and tech support, consequently if something comes up, you're able to use plenty of methods to contact us - telephone line with several local numbers around the world, live chat, emails and tickets. The first two methods are for pre-sales, billing and basic matters, so that if you don't have an account yet, for example, you're able to find more details for our services, or we will assist you with less complicated technical problems. The next two methods are for solely technical troubles or anything that is more time-consuming since it's easier to track the conversation between you and our tech support crew. The guaranteed maximum response time for them is only 1 hour, the regular one - 15-20 min, so you won't need to wait for a whole day in order to get assistance like you may need to do when using the services of other providers.
24/7 Customer Support in VPS
Each virtual private server
plan that we offer includes 24/7 customer and technical support, which means that if you experience any issue with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you can contact us at any time, even weekends and holidays. For your benefit, we supply different ways of communication - phone support with a couple of local numbers worldwide, live chat, e-mail messages as well as a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech problems because it will be much easier to track what is going on. The maximum guaranteed reply time for all of the e-mail messages and tickets is 60 minutes, however it rarely takes that long to receive support. If you acquire the Managed Services upgrade that we offer, our administrators can also help you with any third-party software issues.
24/7 Customer Support in Dedicated Hosting
If you aquire a dedicated server
from our company, you'll be able to contact us anytime using different channels and the max time that you'll need to wait for an answer is approximately 1 hour, which means that you can forget all about waiting an entire day. Our customer and tech support service is accessible 24/7 regardless of whether it's a weekend or a holiday and we can help you with anything relevant to the applications that are pre-installed on your server. To contact us about a tech matter, you will be able to open a support ticket from the Help section of your billing Control Panel or you could send us an e-mail message. If you have any kind of general questions or you would like to find out about our hosting services before you order, you may also employ our live chat or you could call one of the local numbers that we have in different countries worldwide. When you're looking for assistance with third-party software that you are unable to deploy or manage effectively, you'll be able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.